Delivery, Pick Up's and Swaps

What if I need to reschedule my appointment?

How do you assess damage when furniture is returned?

What if I miss a scheduled appointment?

I placed an order. Now what happens?

What if my building requires a Certificate of Insurance (COI)? Can you help with this?

What if I need to return my furniture early?

Can I add an item to my order after delivery?

Do you deliver to walk ups?

Will all of my items arrive together?

How much notice do I need to provide when requesting a pick up?

Can I have different term end dates for different items?

Should I tip the team?

How will I know when the team has arrived for my appointment?

How quickly can I get my furniture?

How do I schedule my delivery date?

Will you remove my Everset mattress, bedding and/or rugs during pick up?

Do I need to be present for my appointment?

What should I expect on my delivery day?

What if an item doesn't fit into my home?

Do I need to reserve the elevator for my appointment? Can you help with this?

Can I add or remove items prior to my delivery appointment?

Can I swap items at the end of my rental term?

How long are your appointment windows?

I'm running late. Will the team wait for me?